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Sr Application Operations Engineer

  • GE Digital
  • Experienced
  • Posted 10/27/2017 3:50:02 PM
  • 2993240
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): United States; Ohio; Cincinnati


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.


GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Staff Applications Operations Engineer role owns the overall support process and activities for Sales Performance Management within Oracle Fusion Customer Experience Module. This role owns and is accountable for the daily operation, SLAs against operational commitments, and effectively balancing different, competing objectives. This role will manage the communication with key business stakeholders and coordinate with technical resources to resolve issues and drive continuous improvement.

Essential Responsibilities:
In this role, you will:
  • Owns and is accountable for ensuring compliance with all application policies including HPA, security and code reviews across all processes within scope
  • Overall understanding of Oracle Fusion, and be familiar with setups and configurations and how it impacts other modules
  • Owns monitoring and reporting for sales performance management leveraging a consistent tool and approach
  • Influences complex, multi-disciplinary teams in resolution of high profile outages/application incidents leveraging contingent worker support team, internal supporting organizations and Application Operations coworkers when appropriate
  • Owns and is accountable for pertinent contingent workers access and work prioritization
  • Proactively identifies and removes obstacles or barriers on behalf of the team
  • Demonstrates mastery of the intricacies of interactions and dynamics in Agile teams
  • Uses disciplined approaches to monitor application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance
  • Uses data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the team
  • Beyond driving day-to-day operational tempos and rigor, participates in activities for strategic business rhythms including Application Architecture and Roadmaps for the coming year
  • Creates a culture of customer focus and high performance to drive innovation through continuous customer engagement to facilitate appropriate application upgrades and enhancements
  • Navigates through ambiguity, prioritizes conflicting asks and shows ability to adapt to changing priorities
  • Demonstrates skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view

    Qualifications/Requirements:
  • Bachelor's degree in Business, MIS, Computer/Software Engineering or related field
  • Minimum of 7 years IT systems support or leadership experience
  • Minimum of 2 years of experience in processes within sales performance management
  • Minimum of 1 year of experience in processes within Oracle Fusion
  • Legal authorization to work in the U.S. is required.
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
  • Must be willing to travel at least 10%
  • Must be willing to work out of an office located in Cincinnati, OH

    Desired Characteristics:
  • Excellent analytical and problem-solving skills
  • Ability to adapt to a fast and dynamic environment
  • Ability to effectively translate between functional and technical teams
  • Ability to follow procedures and produce/maintain supporting documentation Excellent written, oral, and interpersonal communication skills
  • Highly self-motivated, self-directed, and attentive to detail
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Extensive experience working in a team-oriented, collaborative environment
  • Ability to communicate effectively with senior management
  • Adapts readily to changes in workload, staffing and scheduling

    Locations: United States; Ohio; Cincinnati

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


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