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Role Summary: The Staff Applications Operations Engineer role owns the overall support process and activities for Sales Performance Management within Oracle Fusion Customer Experience Module. This role owns and is accountable for the daily operation, SLAs against operational commitments, and effectively balancing different, competing objectives. This role will manage the communication with key business stakeholders and coordinate with technical resources to resolve issues and drive continuous improvement.
Essential Responsibilities: In this role, you will:
Owns and is accountable for ensuring compliance with all application policies including HPA, security and code reviews across all processes within scope
Overall understanding of Oracle Fusion, and be familiar with setups and configurations and how it impacts other modules
Owns monitoring and reporting for sales performance management leveraging a consistent tool and approach
Influences complex, multi-disciplinary teams in resolution of high profile outages/application incidents leveraging contingent worker support team, internal supporting organizations and Application Operations coworkers when appropriate
Owns and is accountable for pertinent contingent workers access and work prioritization
Proactively identifies and removes obstacles or barriers on behalf of the team
Demonstrates mastery of the intricacies of interactions and dynamics in Agile teams
Uses disciplined approaches to monitor application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance
Uses data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the team
Beyond driving day-to-day operational tempos and rigor, participates in activities for strategic business rhythms including Application Architecture and Roadmaps for the coming year
Creates a culture of customer focus and high performance to drive innovation through continuous customer engagement to facilitate appropriate application upgrades and enhancements
Navigates through ambiguity, prioritizes conflicting asks and shows ability to adapt to changing priorities
Demonstrates skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view
Bachelor's degree in Business, MIS, Computer/Software Engineering or related field
Minimum of 7 years IT systems support or leadership experience
Minimum of 2 years of experience in processes within sales performance management
Minimum of 1 year of experience in processes within Oracle Fusion
Legal authorization to work in the U.S. is required.
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Must be willing to travel at least 10%
Must be willing to work out of an office located in Cincinnati, OH
Excellent analytical and problem-solving skills
Ability to adapt to a fast and dynamic environment
Ability to effectively translate between functional and technical teams
Ability to follow procedures and produce/maintain supporting documentation Excellent written, oral, and interpersonal communication skills
Highly self-motivated, self-directed, and attentive to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment
Extensive experience working in a team-oriented, collaborative environment
Ability to communicate effectively with senior management
Adapts readily to changes in workload, staffing and scheduling
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