Business Segment: Oil & Gas Turbomachinery Process Solutions
Location(s): United States; Florida; Jacksonville
Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.
BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.
With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.
Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Senior Quality Management Staff Manager will develop and provide the overall Quality strategy for Dresser and Energy Services business. This role will be responsible for partnering with the P&L Leadership and Quality teams to define and execute the businesses global and regional quality strategy.
Essential Responsibilities: In the role of Senior Quality Management Staff Manager, you will:
Provide leadership and direction to Traditional Quality resources in executing a strategy for improvement in customer satisfaction (NPS), product and services quality, technical regulatory compliance, process capability, delivery, continuous improvement programs and Cost of Quality (COQ) for the organization
Drive Quality KPIs through successful implementation of quality processes and practices, including tracking progress and report outs
Work with quality managers, quality teams, and key functional partners to continue to develop the quality strategy, prioritize goals & objectives to optimize process while maintaining or exceeding current standard of quality
Partner with key stakeholders to develop a strategy and program execution to drive improvement in the customer experiences and reduced cost of quality failure utilizing lean six sigma toolset
Support and influence business leaders in the evolution of the new organization through integration efforts with Product Line GM’s
Support the execution of the quality strategy to align and remain compliant with GE O&G Level Quality Management System
Drive customer issue resolution metrics to meet customer needs and expectations
Improve customer satisfaction and reduce process variation through application of continuous improvement policies and procedures driving one harmonized approach to CI for Dresser
Provide leadership to ensure the appropriate staffing, training, development and performance management of the global Quality Team
Lead and mentor direct reports to strengthen personal and business growth and breadth
Assure P&L audit readiness and product compliance with regulations
Build out and develop regional framework to optimize quality support across the business
Communicate progress, status, and issues to Senior Leadership and functional leaders as required
Educate, coach and mentor others on Quality Systems
Bachelor’s Degree in an Engineering or Business discipline from an accredited college or university
Minimum 5 years of experience of Quality Leadership
Minimum 5 years of experience applying statistical tools to process improvement and quality projects
Six Sigma Black Belt certification (GE Employees Only)
Process simplification experience
Demonstrated leadership, project management, organizational and planning skills
Demonstrated ability to execute with multiple matrixed teams and build consensus / actions
Demonstrated knowledge of Quality Systems (demonstrated experience with ISO, CE, REACH, WEEE and other key regulatory bodies) and experience with new product introduction process (NPI)
Knowledge of and exposure to manufacturing or engineering processes
Change agent with strong credibility and influence in the organization
Established analytical and quantitative ability
Statistically literate and familiar with Six Sigma quality concepts and tools
Demonstrated commitment for process improvement
Strong oral and written communication skills
Strong interpersonal and leadership skills
Successful in working in a matrixed organization
Customer-focused in defining quality and establishing priorities
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