GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
In your role in I2C Collections you will be responsible for activities related to GE business portfolios. You will work Collection and Account Resolution with customers of delinquent accounts, provide customer service, develop payment arrangements, and assist in resolving customer complaints and problem accounts. You will furthermore support Account Receivable operations providing and receiving information from customers, following-up on billing, collection and cash application.
Analyze aging reports and initiate calls to customers with past due balances to arrange for payment.
Initiate collection calls to major account customers, research and resolve past due/billing issues on accounts that have resulted in delinquent payment.
Resolve customer complaints and research account discrepancies; analyze receivables data for customers.
Forecast cash collections, evaluating and escalating issues to appropriate contacts.
Maintain call logs and expected payment dates.
Evaluate if credit or debits need to be issued and rationalize payment plans with customers.
Daily interaction with customers, including follow-up when expected payment has not been received.
Assist in resolving billing issues.
Bachelor's degree in Accounting Finance or Business Administration with 4+ years of Business to business (B2B) Collections experience.
Proficient in Microsoft Suite to include Word, Excel, PowerPoint, and Outlook.
Fluent in English and Spanish.
4+ years of Collections experience.
Factoring and Trade Finance experience is a plus.
Receivables and credit management experience.
Risk management experience and financial background.
Account management and planning experience preferred, ability to gain senior client buy-in.
Ability to work independently.
Ability to work under pressure in a fast paced environment.
Demonstrated effective organization skills and attention to detail.
Strong analytical skills Organization and time management skills.
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