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Senior Customs Operations Manager

  • GE Global Operations
  • Experienced
  • Posted 10/26/2017 10:50:30 AM
  • 2992609
  • Job Function: Logistics
  • Business Segment: Global Operations EUR & RCIS
Location(s): Hungary; Budapest

About Us:
GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace.We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed ... so GE Works.

Essential Responsibilities:

  • Lead an operational team of Customs professionals to enable shipments into the region by interfacing with Customs agents, BPOs, 3rd parties, logistics providers, GE business representatives, and Global Operations colleagues
  • Establish team priorities, behaviors and deliverables.
  • Monitor operational performance with quantitative and qualitative metrics.
  • Drive strong performance management in the team through clear expectations, performance appraisals, and feedback.
  • Proactively develop the capability of the team through strong development plans and coaching.
  • Drive employee engagement and inspire the team to contribute their best.
  • Develop strong working relationships with business and function partners
  • Responsible for driving compliance with all import and export operations activities in line with GE and external regulations and policies
  • Defect resolution management; including corrective action implementation
  • Implement strategic initiatives to improve efficiency, compliance and cost control
  • Provide advice, counsel and training to key stakeholders regarding Customs compliance, regulations and operational processes
  • Sponsor the Customs Enterprise Standards with the businesses and ensure business compliance with Government Customs laws and regulations
  • Identify Customs risk areas and develop actionable plans and procedures to mitigate those risks
  • Contribute to European Customs projects as required


    • Experience of defining and communicating a vision to support business strategy, broken down into clear operational deliverables
    • Proven track record of motivating & managing team of professionals to deliver to consistently high standards
    • Demonstrated extensive knowledge and understanding of Customs Regulations and associated processes
    • Demonstrated professional qualities to perform effectively in a corporate environment; knowledgeable about how organizations function and how to get things done through formal and/or informal channels
    • Highly effective interpersonal communication skills with emphasis on building good working relations
    • Experience of process improvement and simplification
    • Ability to anticipate and resolve challenges efficiently
    • Demonstrated high-level professional ability in both oral and written communication required. Fluency in English
    • Comfortable delivering against quantitative and qualitative performance metrics
    • Demonstrated ability to coordinate tasks of varying complexity through the application of technical, administrative, and analytical skills. Strong organizational skills required
    • Compliance & controllership mindset
    • Numerate with a good eye for detail
    • Proficient in Microsoft Applications
    • Excellent verbal and written English communication skills
    • Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary.

      Desired Characteristics:

      • Additional European languages (other than Hungarian)
      • Knowledge of GE Customs systems and processes
      • Established networks within the GE Customs organizations in Europe

        Locations: Hungary; Budapest

        GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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