Business Segment: Aviation Business & General Aviation & Integrated Systems
Location(s): United Kingdom; Gloucester, Cheltenham
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
It is not about your career… it is not about your job title… it is about who you are…. It is about the impact you are going to make on the world. You want to go into uncharted waters… do things that haven’t been done to make yours and someone else's life better. GE has been doing that for decades! We will continue to do so! We are the world’s digital industrial company.
At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. At GE, developing people is embedded in our culture and integral to our growth. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.
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Role Summary: In the role you will be responsible for providing customer maintenance support solutions on multiple Dowty Propeller system platforms at various domestic and international locations . Maintenance activities will include On-Wing and intermediate level repairs, customer training and Customer liaison.
Deployment destinations will include domestic and international civil and military facilities.
The Field Service Representative will provide direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
Provide On-Site propeller maintenance inclusive of: Repairs, modification and preventative maintenance. Work scope includes both On-Wing and Off Wing repairs.
Perform (OJT) On Job Training with technical instructions.
Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
Provide on-site interpretation of data and technical instruction
Provide Project Engineering, Program Management and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
Provide technical assistance through on-site guidance and (OJT) training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including; the use and proper interpretation of data and technical instructions
Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
Be responsible for reports, including; obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
Assist customer in scheduling maintenance and workload
Assist in ensuring parts meet established schedules
Review reported malfunctions and identify / analyse any undesirable trends
Make recommendations on findings
Review effectiveness of maintenance actions in order to identify training needs
Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
Perform intermediate and depot level maintenance
Provide on-call and extended shift field service support
Conduct hands-on-training for Government personnel in aircraft operation, maintenance, and safety proficiency
Perform Certification release for equipment maintained.
Deployment destinations will include domestic and international civil and military facilities. The role, is fully Global and potentially includes all countries which are considered accessible by GE security office.
Bachelor’s Degree in Engineering from an accredited university or college or Engineering Apprenticeship or equivalent knowledge & experience.
Proven experience in a field service or maintenance position
Strong oral and written communication skills
Strong interpersonal and leadership skills
Proven analytical and quality improvement ability
Ability to interface at all levels of the organization, both internally and externally
Experience using Microsoft Office
Strong attention to detail
Self-starter comfortable working as a remote team member
Composite repair experience
Capable of managing multiple and varied tasks
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance
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