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Trainee Field Service Engineer CT

  • GE Healthcare
  • Entry-Level
  • Posted 10/18/2017 5:49:07 AM
  • 2994037
  • Job Function: Services
  • Business Segment: Healthcare Imaging
Location(s): Belgium; Diegem


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medical professionals deliver great healthcare to their patients.


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Role Summary:
We are looking for a Field engineer on Entry Level for the next modalities CT.


The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.

Essential Responsibilities:
Key Responsibilities include:

  • Working with experienced field engineers on basic troubleshooting, installation, maintenance and service
    repair needs on designated equipment
  • Completing Preventative Maintenance and Functional Management Inspections
  • Ordering and managing repair parts cycle times
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal
    service records in a timely manner
  • Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to
    customer satisfaction
  • Maintaining tools and test equipment properly and ensuring they are calibrated
  • Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory
    requirements
  • Working with experienced field engineers on managing vendors’ service delivery processes in compliance with
    GE Healthcare policies
  • Learning to utilize the escalation process to resolve customer service delivery issues and conducting root
    cause analysis that will lead to effective problem solving
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned
    area
  • Ability to answer service calls independently without assistance within 1 year of employment
Quality Specific Goals:
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management
    Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
  • Complete all planned Quality & Compliance training within the defined deadlines
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality
    Organization
  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization
  • Ensure timely dispatch closure (if applicable)
  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable)
  • Participate in continuous improvement activities by identifying and appropriately escalating process and
    product quality gaps, providing solutions when possible
  • Ask for mentorship & guidance in order to ensure compliance with all of the above


Qualifications/Requirements:
Associates degree in either Electrical Engineer, Engineering with a heavy focus in Electrical, or Biomedical Engineering Technology; or pursuing a bachelor’s degree or equivalent knowledge or experience

Desired Characteristics:
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an
    easy to understand manner Ability to show self-initiative & motivation
  • Experience interfacing with both internal team members and external customers as part of a solution based
    service process
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
  • Experience in troubleshooting and responding to customer concerns


Locations: Belgium; Diegem

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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