GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The DOC Engineer will lead technical issues worked in the command center and drive those issues to resolution. As a member of the Command Center team this role is focused on our most critical incidents. In this role the successful candidate must be able to work in a high pressure, heavily matrixed organization of system, infrastructure, and operations support staff to deliver highly available systems and services globally to GE Businesses
End to end service/application monitoring; assess alerts and take appropriate action to assure alerts are addressed, including ticket creation, assignment to support team and lead incident resolution
Proactively lead and drive outages to quick service restoration; provide support and leadership for all incidents, especially high priority incidents
Maintain control, ownership and operational authority of an outage triage during high pressure situations
Actively direct and prioritize all aspects of the incident bridge line and chat, with sense of urgency, to ensure effective resource management and service restoration
Provide timely and concise updates to incident records and incident
Ensure timely engagement of essential technical support teams/personnel
Provide updates and escalate to various levels of management according to process
Compose outage notifications and ensure content is complete, clear, concise and relevant to the audience
Maintain operational process consistency across IT technologies
Perform ITIL analysis and apply ITIL best practices
Bachelor's Degree in Computer Science, Information Systems
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Minimum 3 years of experience in IT Infrastructure support.
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