Location(s): United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Atlanta
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: Global Network Operations is building teams focused on performance and availability of network services consumed by all business segments. The Network Services team is responsible for DNS/DHCP/IPAM, VPN and Proxy overlay services and is composed of highly talented individuals obsessively focused with availability through operational excellence. The ideal individual is relentlessly technical, passionate for automating everything and totally committed to delivering amazing customer experiences.
This is an individual-contributor Network professional with experience in DNS/DHCP management of a large environment, including network support, with a focus on both DNS; DHCP Implementation, Optimization and Support services, with good DNS BIND and Linux skills
Manage, own, and drive to completion DNS/DHCP service requests and projects
Fulfill customer service requests for DNS host additions, changes, deletions
Ability to interact and communicate across all levels of the organization backed by strong relationship building skills
Quickly respond and resolve DNS/DHCP/NTP service outages severely impacting consumers
Assist in establish performance baseline, capacity thresholds, correlate events, and define monitoring/alerting criteria for DNS/DHCP/NTP services
Assist in developing automated solutions to address potential problems and repetitive tasks
Provide impact assessment and mitigation plan for changes going into the production environment
Contribute to root cause of severe and DNS/DHCP/NTP systemic outages, identify corrective actions and apply across the enterprise
Implement capacity models to baseline transactional load compared to resource performance and leverage data to predict overall system capacity while automating load placement to avoid outages
Identify thresholds for all critical links in the data path to quickly isolate where imbalances may result in potential outages
Analyze failure points in services to model risk level and resolution steps if failure occurs. Assist in driving architecture enhancements into DNS/DHCP/NTP environments to mitigate potential failure points
Available 24x7 to lead critical issue/problem resolution to complex problems where analysis requires in-depth evaluation with imaginative and innovative troubleshooting and experimentation
Perform operational health checks of the DNS/DHCP/NTP services to identify areas of concern and track activities to drive improvements at all levels of the architecture
Bachelor's degree in Computer Science, Information Management, similar STEM degree, or equivalent practical experience
Minimum 5 years experience in enterprise-wide deployments
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Experience in managing High Available systems
Experience in TCP/IP network protocols and services including HTTP, FTP, DNS, and DHCP
Experience / certifications in load balancers : F5 / Big3d
Strong understanding and use of Linux commands
Experience with complex DHCP migrations from one platform to a different platform
Experience with InfoBlox (DHCP, DNS, IPAM), F5, and Windows DHCP and DNS
Must be comfortable operating in a collaborative, shared technical leadership environment
Ability to function well in an environment of multiple high priorities and implementation requirements
Strong verbal communications to customers detailing incident resolution and root-cause resulting from an outage or service interruption.
Ability to write fluently and communicate to senior management in non-technical terms
The position requires occasional on-call for evenings and weekends.
Certifications such as: Cisco - CCNP, CCNA, CCIE; F5 - CTS, CSE; InfoBlox - CICA, CICE, CIST; or other desirable
Locations: United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming; Atlanta
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