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IT Intern – L2 Application Support

  • GE Digital
  • Co-op/Intern
  • Posted 10/9/2017 7:50:36 AM
  • 2949803
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): Hungary; Budapest


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Digital Workplace Solutions (DWS) within CoreTech is responsible for delivering world class end user support.

We are looking for Interns for the following functions:



Essential Responsibilities:
L2 Analytics & Quality Assurance

In this role, you will support all major functions of the global operational support team with relevant metrics and insight based on various data sources to provide information on the day to day activities to measure the support KPIs.
You will work closely with the Quality, Knowledge, and Shift Managers within multiple regions.
You will work closely with several levels of the regional Service Desks and other internal teams to manage the service globally to ensure the consistent and the best of class support services to our customers.
You will be responsible for identifying improvements to the support process, and drive changes to improve the service quality and the customer experience.



L2 Skype

Skype for Business is being implemented in GE in 2017 and will bring together all forms of real-time collaboration technologies from instant messaging through online meetings, audio and video conferencing and voice and video calling.
We are building a global operational 24x7 support team in a follow-the-sun model (US, Europe, Asia) who will work closely together to drive incidents/problems/changes to resolution and manage capacity following the ITIL framework and ensure smooth handover of these.



L2 Email

In this role, you will deliver email service support globally with primary focus in region Budapest collaborating between L1/L3, Service owners, and operations.
This role is responsible for enhancing the user experience by continuously improving the service and experiences.



L2 Knowledge Management

In this role, you will be responsible to manage the knowledge base used by support teams with the latest and accurate information to ensure the consistent and the best of class support services to our customers.
You will assist for identifying improvements to the knowledge management process, and assist to drive changes to improve the knowledge quality and the customer experience.



L2 Operations

In this role, you will help and assist the daily operational activities, initiatives, projects of the Budapest L2 Application Support Hub.



GE offers those with a passion for delivering world class end user support an opportunity to grow their leadership skills, business acumen and technical skills while building a career with unlimited potential.
Our interns have significant exposure opportunity to key IT and software business leaders at GE. Interns also have extracurricular opportunities to engage in various activities both socially and from a professional development perspective.


Qualifications/Requirements:
  • Working towards a Bachelors or Degree in CIS, Computer Engineering, Computer Science, IT Security, ITM, Informatics, Information Science, Information Systems, Information Technology, MIS, Security and Risk Analysis or relevant STEM majors with experience in Software or IT
  • Solves technical challenges through regular application of common design patterns, and identify appropriate patterns for use in problem solving.
  • Effective use of data structures and algorithms.
  • Experience understanding ITIL standards that meets and delivers desired functionality using the technology selected for the project.
  • Leadership experience inside and/or outside the classroom.
  • Excellent written and verbal communication skills and ability to articulate clearly.
  • Contributes to creative solutions and challenges status quo.
  • Proactively learns new tools and identifies opportunities for improvement and promotes their adoption.



Desired Characteristics:
#DTR

Locations: Hungary; Budapest

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


Apply Now    
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