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Field Service Engineer XR/Vascular

  • GE Healthcare
  • Experienced
  • Posted 9/29/2017 3:52:17 PM
  • 2994034
  • Job Function: Services
  • Business Segment: Healthcare Imaging
Location(s): Belgium; Diegem

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GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Healthcare provides transformational medical
technologies and services to meet the demand for increased access, enhanced quality and more affordable
healthcare around the world. GE works on things that matter - great people and technologies taking on tough
challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery,
biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps
medical professionals deliver great healthcare to their patients.

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Role Summary:
The Field Engineer is responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area. Currently we are looking for an engineer for BeLux region.

Essential Responsibilities:
  • Maintains all models specific to a modality in the assigned area
  • Provides total system level trouble-shooting on complex multi-symptom problems
  • Daily interfaces with doctors and technicians on equipment status issues, acts to ensure satisfaction to primary customers
  • Assists in Account Sales visits; helps train others where necessary; identify sales opportunities and communicate to account team
  • Assists in the growth and direction of business in his/her geographic area
  • Is responsible for Warranty and PMS contract cost control
  • Completes all administration tasks on time, including timely completion of reports for inspections documentation for assigned accounts
  • Plays a leading role in complex and multifunctional rooms installation, shares best practices
  • Maintains effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
  • Is acting in line with necessary Quality Manuals, processes and policies
  • Identifies and report any personal quality or compliance concerns immediately to the Quality Organization
  • Participates in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

  • Qualified to Degree level or equivalent (electromechanic, electronics, bio-medical engineering preferred)
  • Technical analytical skills
  • Strong Field Services experience
  • Comprehensive knowledge of a specific modality or multi-modalities is preferred
  • Strong Customer skills
  • Sought by others for guidance and advice
  • Profiency in English and in Dutch and good command of French
  • Excellent communication, listening and interpersonal skills
  • Ability to work independently with minimum direction
  • Good organisational skills

Locations: Belgium; Diegem

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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