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GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
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Role Summary: The Field Engineer is responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area. Currently we are looking for an engineer for BeLux region.
Maintains all models specific to a modality in the assigned area
Provides total system level trouble-shooting on complex multi-symptom problems
Daily interfaces with doctors and technicians on equipment status issues, acts to ensure satisfaction to primary customers
Assists in Account Sales visits; helps train others where necessary; identify sales opportunities and communicate to account team
Assists in the growth and direction of business in his/her geographic area
Is responsible for Warranty and PMS contract cost control
Completes all administration tasks on time, including timely completion of reports for inspections documentation for assigned accounts
Plays a leading role in complex and multifuntional rooms installation, shares best practices
Maintains effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Is acting in line with necessary Quality Manuals, processes and policies
Identifies and report any personal quality or compliance concerns immediately to the Quality Organization
Participates in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Qualified to Degree level or equivalent (electromechanic, electronics, bio-medical engineering preferred)
Technical analytical skills
Strong Field Services experience
Comprehensive knowledge of a specific modality or multi-modalities is preferred
Strong Customer skills
Sought by others for guidance and advice
Profiency in English and in Dutch and good command of French is preferred
Excellent communication, listening and interpersonal skills
Ability to work independently with minimum direction
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