About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Within the GE Group, we develop applications on our Asset Management portfolio which includes our GeoSpatial and Mobile solutions as part of the full Smallworld product suite which enables customers to maintain and manage critical network assets.
Application Technical Support & Application Maintenance (build, maintain, release)
Troubleshoot complex Smallworld custom application technical issues reported by customers
Contribute technical and problem-solving expertise to ad hoc teams for resolution of customer escalations
Assist front-line Support and Engineering with recreation of complex/subtle/elusive technical issues on custom applications
Provide expert advice/consultancy to customers and mentoring to colleagues
Maintain expertise with custom features, supported platforms and common configurations in one or more technology areas and have broad knowledge of the entire product line
Create Application Development and Test Environments for the long-term support and release of the Application
Maintain a version of the build environment which is accessible to stakeholders (GE support channels, engineers, 3rd Party Suppliers).
Management and triage of application defect records in a defect tracking system
Defect resolution (defect fixes) within the application in the form of new Service Packs or, for high priority issues, hot-fixes
Application Release Management - creation of Application Service Packs, integration, regression and release testing
Fluent in English
Bachelor’s degree, preferably in Computer Science/Engineering OR “STEM” Majors (Science, Technology, Engineering and Math) or equivalent work experience
Proven experience in a support or projects role
Software development skills
Experience of Citrix, VMware, Cloud technologies
Experience of Agile methodology
Proven ability for troubleshooting and problem solving complex issues
Ability to demonstrate skills in a complex source code management and defect tracking
Experience of automated build tools (ideally Electric Commander) as a means to enable standard build operations such as overnight builds, continuous integration
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