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L1/L2 GIS Customer Support Engineer

  • GE Power
  • Experienced
  • Posted 9/29/2017 9:51:12 AM
  • 2994818
  • Job Function: Engineering/Technology
  • Business Segment: Power Grid Solutions
Location(s): Romania; Bucharest


About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:

Within the GE Group, we develop applications on our Asset Management portfolio which
includes our GeoSpatial and Mobile solutions as part of the full Smallworld product suite which
enables customers to maintain and manage critical network assets.


Essential Responsibilities:
  • Application Technical Support & Application Maintenance (build, maintain, release)
  • Troubleshoot
    complex Smallworld custom application technical issues reported by
    customers
  • Contribute
    technical and problem-solving expertise to ad hoc teams for resolution of
    customer escalations
  • Assist
    front-line Support and Engineering with recreation of
    complex/subtle/elusive technical issues on custom applications
  • Provide
    expert advice/consultancy to customers and mentoring to colleagues
  • Maintain
    expertise with custom features, supported platforms and common configurations
    in one or more technology areas and have broad knowledge of the entire
    product line
  • Create
    Application Development and Test Environments for the long-term support
    and release of the Application
  • Maintain
    a version of the build environment which is accessible to stakeholders (GE
    support channels, engineers, 3rd Party Suppliers).
  • Management
    and triage of application defect records in a defect tracking system
  • Defect
    resolution (defect fixes) within the application in the form of new
    Service Packs or, for high priority issues, hot-fixes
  • Application
    Release Management - creation of Application Service Packs, integration,
    regression and release testing







Qualifications/Requirements:

  • Fluent in English
  • Bachelor’s degree, preferably in Computer
    Science/Engineering OR “STEM” Majors (Science, Technology, Engineering and
    Math) or equivalent work experience
  • Proven experience in a support or projects role
  • Software development skills
  • Experience of Citrix, VMware, Cloud technologies
  • Experience of HTML5, JavaScript, Web
    technologies
  • Experience of Agile methodology
  • Proven ability for troubleshooting and problem
    solving complex issues
  • Ability to demonstrate skills in a complex
    source code management and defect tracking
  • environment
  • Experience of automated build tools (ideally
    Electric Commander) as a means to enable
    standard build
    operations such as overnight builds, continuous integration



Desired Characteristics:
  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Ability to work independently.
  • Strong problem solving skills.
  • Available to work on call.
  • Advanced German language skills


#DTR




Locations: Romania; Bucharest

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


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