Location(s): United States; Georgia; Alpharetta, Atlanta
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: In this role you will be focused on bringing technical capability closer to the customer during incidents to transform the customer experience. The role is tasked to be the spearhead of CoreTech Operations, to greatly reduce downtime during incidents, prevent incidents from recurring, rallying resources, improve situational awareness through tools and processes, and communicate effectively (quickly, accurately, and consistently) to our organization and to our customers.
Build, develop and lead Digital Operations Center (DOC)’s Incident Management, Problem Management, Knowledge Management and Monitoring response teams to provide 24/7 support and leadership for all critical incidents affecting GE’s network and compute environments, focusing on technical capability across the technology stack.
Leverage tools, monitoring and automation capabilities extensively to ensure DOC maintains control, ownership and operational authority for compute and network environments.
Own the production environment, ensuring stability, by controlling incident, problem and change activities. Proactively monitor, preempt and drive resolution to quick service restoration. Ensure effective communication to all stakeholders.
Bachelor's Degree in Information Systems, Information Technology, Computer Science, Engineering or related field of study.
Minimum 10-15 years’ experience leading and transforming 24/7 command center operation in support of very large IT infrastructure services.
Minimum 10-15 years’ experience transforming large programs with demonstrated leadership ability to deliver.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
IT process knowledge, large scale project management, software development
Locations: United States; Georgia; Alpharetta, Atlanta
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