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Field Service Application Engineer

  • GE Power
  • Experienced
  • Posted 9/27/2017 8:51:49 AM
  • 2992427
  • Job Function: Services
  • Business Segment: Power Grid Solutions
Location(s): Portugal; Lisbon, Porto

About Us:
GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

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Role Summary:
Reporting directly to the Field Service Manager, the Field Service Application Engineer is a key member of the Service and Projects team, providing Application Engineering support both internally and externally and conducts Field Service activities at Protection & Control integrators and end customer facilities.

Essential Responsibilities:
Field Service Application Engineer will be responsible for:

  • Commissioning activities for Protection & Control and Substation Automation Systems
  • Training to customers
  • Consulting services on P&C Engineering (Calculation of Settings, Protection Relay, Control Units and Gateway Configuration, Coordination Studies, Short Circuit analysis)
  • EHS Leadership, conduct field work in compliance with applicable regulations and encourage accurate employee safety practices
  • Act as a primary technical resource for on-site work and lead resolving engineering and product issues. Providing technical direction to skilled labour while performing work on customer sites and equipment to assure the executed work reflects the quality standards and attention to detail that maintains a professional image for the customer and company
  • Provide installation and service direction on-site and remotely
  • Liaise effectively with customers in job planning, execution, follow-up and sales support, and internally with engineering departments, manufacturing, and Sales team
  • Provide both external and internal timely, accurate, professional reports
  • Provide, audit, and implement quality control requirements for on-site activities
  • Communicate schedule details, project milestones, manpower requirements, quality issues, and tools/equipment requirements to the appropriate individuals
  • Leverage applicable Lean/6-Sigma projects
  • Work closely with the Grid Automation Centre of Excellence in Bilbao, Spain
  • Support the Sales and Commercial teams


    • Electronics/Electrical Engineering degree or equivalent
    • Experience in Energy/Utility Project environments
    • Proficiency level in Portuguese and English. Other languages valued (Spanish, French, German, Italian and/or Russian)
    • Willingness and ability to travel globally (Around 150 days/year)
    • Excellent interpersonal and communication skills with a strong customer focus and ability to cooperate with the different departments
    • A rigorous team working approach, good communication and interpersonal skills with a high level of self-motivation, flexibility and self-learning aptitude
    • Ability to prioritize and effectively handle multiple assignments, consistently meeting deadlines
    • Experience with electrical Protection relays and Control systems (LV, MV & HV)
    • EU Work Permit

      Desired Characteristics:

      • Strong technical skills on GE Protection Relays, Communication Protocols, SCADA
      • Background in Electrical Control Systems and SCADA/DCS systems
      • GE DE P&C and SAS products
      • Must be a motivator, self-starter and dedicated team player
      • Ability to organize, prioritize and achieve milestones and deliverables
      • Open to working extended hours if the situation requires
      • Sound judgment, level headed under pressure, with an ability to think on feet
      • Self-starter with a sense of urgency and an ability to work to tight deadlines
      • Excellent verbal and written communication skills
      • High interpersonal skills

        Locations: Portugal; Lisbon, Porto

        GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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