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Director- Digital Operations - ERP Hypercare

  • GE Digital
  • Experienced
  • Posted 11/1/2017 11:49:59 AM
  • 2936241
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): Switzerland, United States; Georgia; Atlanta, Baden

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
The Director – Digital Operations’ primary responsibility is ensuring business continuity and operational effectiveness during the immediate go-live or Hypercare period of each PowerMax SAP ERP release and transition into operations. The Hypercare leader will be responsible for communicating, tracking and monitoring key metrics and resolving issues impacting business performance.

Essential Responsibilities:
GE Power has launched a multi-year ERP program to get 3 of the largest business units – Power Services, Gas Power Systems and Steam Power Systems onto a single SAP ERP platform. The resulting ERP platform will be the largest in GE and will host approximately 40% of overall GE revenue with over 60,000 users. SAP is deployed in various locations with an aggressive plan to scale globally.

In this role, you will:
• Set up and operationalize a Center of Excellence Hypercare model and central command center
• Drive operations support synergies across multiple simultaneous ERP deployments and releases
• Increase the effectiveness and efficiency as well as coordination and communication between local P&L deployment teams and SAP central design and delivery teams
• Establish a governance structure that identifies key performance indicators, sets milestones, and establishes a reporting cadence
• Proactively identify and resolve issues and make recommendations and escalate to the technical or functional teams to resolve
• Align with the ERP operations leader to define exit criteria to transition to L2/L3 support
• Lead cross-discipline teams to establish an integrated plan to deliver commitments
• Tracks and monitors program status and metrics to ensure milestones are met, and internal and external delivery commitments are met

• Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
• A very strong ERP experience along with established leadership across the discipline and function

Desired Characteristics:
Furthermore, the ideal candidate brings the following to the job:

Technical Expertise:
• At least 2 ERP Lifecycle global implementations. Preferable SAP but will consider Oracle
• Expertise in at least one or more core SAP modules
• ERP operations experience. Supporting post go-live and stable operations
• Knowledge of analytics and reporting tools; SAP BW, SAP Solution manager, Tableau
• Experience using Jira is a plus

Business Acumen:
• Strong business analysis and problem solving skills
• Knowledge of business and financial principles and practices
• Working knowledge of budgets, forecasting and operational metrics
• Effectively manages risk and uncertainty for self and team
• Ability to decompose problems and make decisions when problems or solutions are not 100% defined
• Demonstrated experience leading and influencing across a complex, global matrix organization
• Ability to work with cross-functional teams to help build effective processes
• Proactively identifies and removes project obstacles or barriers on behalf of the team

Personal Attributes:
• Excellent written and oral communication skills and the ability to interface with senior leadership with confidence and clarity
• Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions
• Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks
• Commitment, Perseverance, Passion

Locations: Switzerland, United States; Georgia; Atlanta, Baden

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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