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ServiceMax Global Solutions Architect

  • GE Digital
  • Experienced
  • Posted 9/14/2017 3:49:43 AM
  • 2984521
  • Job Function: Sales
  • Business Segment: Digital Services
Location(s): United Arab Emirates; Dubai

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
The Global Solutions Architect will be responsible for supporting professional services sales and software orders. S/he will drive and support key activities to secure services revenue including collaboration with sales team, technical services consulting, scoping, estimation and proposal generation using value selling techniques and best practices.

Essential Responsibilities:
• Team to provide technical services support to software license sales that meets and exceeds monthly, quarterly and annual sales goals
• Provide technical solution support to the team in regards to solution alternatives, custom application/solution development, integration approach, 3rd party solutions and estimates
• Establish a deep understanding of customers’ business needs and technical landscape by creating value to customers for our solution footprint.
• Demonstrate to customers how they benefit by partnering with GE and how our solutions deliver results.
• Aggressively develop and drive a sustainable commercial and solution strategy across multiple customer divisions and geographic poles that is aligned to the agreed account goals.
• Ensuring a Professional Sales Experience for customers during all aspects of sales process and touch points including: Formal meeting agendas, formal follow-up stating sequence of events and next steps in writing, and issue resolution in a timely fashion.
• Formulates the winning proposals based on a cohesive strategy that leverages deep knowledge of industry, customer and GE product.
• Create a “trusted solution advisor” relationship with our customer’s business and internal technical teammates
• Drive key customer facing technical meetings and events
• Input into product development strategy by documenting and sharing customer requirements to product management to guarantee the visibility to support market demands
• Input into strategy of Services offerings evaluation and expansion to meet market and customer evolving demands
• Lead continuous improvement efforts for Global Solutions templates and estimate tools. Review product releases, socialize with team and update estimate tools and templates accordingly.
• Ensure compliance to the GE Global Solution processes for best practice usage deliver the following:
o Scoping approach and tools to drive towards customer outcomes
o Creative customer centric solutions that are aligned with customer ROI targets and resource constraints
o Implementation Solution Proposals that connect the dots between outcomes, solutions to deliver these outcomes and KPIs/metrics to measure success. Best practice Proposals include:
 Application landscape
 Integration solution architecture
 Business processes
 Timeline
 Estimates including detailed custom development and integration estimates
o Statement of Work
o Best practices approach to leveraging our product roadmaps to close deals

• Bachelor’s Degree in business or technical equivalent
• 5+ years of software industry technical solution and software integration experience
• 2+ years in commercial services or software experience
Eligibility Requirements:
• Legal authorization to work in the [INSTERT COUNTRY]. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen UPDATE FOR REGION
• Must be able to travel 50% -/+ of the time
• Must be willing to work out of a remote home office or local GE Digital office if available

Desired Characteristics:
• Proven experience in a combination of professional services presales and software delivery including enterprise and global deployments.
• Strong technical solutions and integration design and consultation skills
• Strong and proven both structured and organizational skills
• Prior technical experience with ERP and/or Supply chain solutions, Salesforce and/or platform
• Highly motivated and passionate self-starter
• Proven experience building and maintaining strong relationships with a diverse set of internal and partner constituencies including alliance, product sales, marketing, operations, finance, legal and senior level executives
• Innovated thinker who is able to blend technology and business strategy to develop compelling solution proposals
• Ability to negotiate skillfully in tough situations; can gain concessions without damaging relationship; have a “win – win” philosophy
• Prescriptive in recommending solution architectures and implementation approach to enhance delivery of solution mapping of the GE software portfolio

Locations: United Arab Emirates; Dubai

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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