About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Wind Turbine Software Operations Engineer will work as part of a dedicated turbine software operations (TSO) team within the Fleet Reliability Operations organization to drive improved customer satisfaction, quality, technical resolution and control around wind farm software / firmware platforms.
Essential Responsibilities: In this role, you will manage & execute projects within the Turbine Software Operations (TSO) team to support CM&Us and other critical business projects.
You will perform software upgrades on Wind Turbines & Wind farm servers for GE. In addition, you will identify, investigate and drive resolution of systematic software issues across the North America fleet.
You will partner and lead cross-functional teams to drive resolution of technical issues and improvements to our software products.
Lead business critical fleet-wide projects and initiatives within the TSO team such as CM&U upgrades, developing new TSO capabilities or improving performance on new units. Develop advanced technical expertise to provide world-class software troubleshooting and support across the fleet.
Execute WindSCADA, WindCONTROL, and TurbineCONTROL software upgrades.
Support continuous improvement within the software organization including process control, productivity and automation.
Identify & escalate customer software issues that arise during and following the software upgrade process within ServiceNow.
Maintain relationships with the GE WindSCADA, WindCONTROL and ControlST software development teams.
Support revenue growth through the execution of CM&Us and transactional engineering support.
Identify, investigate and drive resolution of systemic software issues by leading cross-functional teams on issues within the 8D process.
Provide technical resolution to software & hardware customer technical issues through ServiceNow case execution and metrics. Upgrade software / firmware including but not limited to WindSCADA, VisuPro, TurbineCONTROL (Bachmann & ESS), WindCONTROL & WFMS for wind parks throughout the GE fleet. Follow the available upgrade processes and procedures along with performing quality checks to ensure customer satisfaction.
Drive continuous improvement within the TSO team on processes & procedures to improve productivity and reduce quality defects.
Work directly with the design, requisition and CM&U teams to plan, execute and troubleshoot software upgrade projects.
Provide work direction / guidance to the Services SCADA-IM team including but not limited to security policies, user access control, customer communication, and training.
Develop training material relative to the software / platforms the TSO team supports that can be used by both internal and external customers.
Bachelor’s Degree in computer engineering, Information technology, electrical engineering or computer science from an accredited college or university with 3 yrs experience OR Associates Degree with 5 yrs of relevant experience OR High School Degree with 7 yrs of relevant experience.
Strong project management skills with ability to clearly plan, organize and communicate.
Previous experience with wind turbine software and firmware packages including: WindSCADA, VisuPro, ControlST (ToolboxST, WorkstationST), Bachmann PLC software and tools, Mark VIecontrol systems.
Knowledge of Microsoft Windows operating systems (2003 & 2008) including the ability to troubleshoot service and other failures through the use Windows Administrative tools. Knowledge of Microsoft SQL server 2005, 2008 including the ability to utilize SQL Management Studio to connect to servers and run queries as part of troubleshooting efforts.
Experience with Microsoft Reporting Services (2005, 2008).
Experience with installation procedures for Microsoft SQL server.
Knowledge of general network communications / IT systems (LAN's, WAN's, etc) and troubleshooting tools.
Previous experience with external data collection systems such as OPC / ODBC for wind turbine or other power generation systems; detailed understanding of customer uses for these systems. Previous experience with configuring OPC DCOM settings and connecting to OPC servers with various clients such as OSI-Soft PI, Softing OPC, Matrikon, etc.
Previous experience with database structures, management, and queries.
Basic knowledge of electrical power systems and park level control as it relates to wind farms.
Six Sigma Green Belt / Black Belt Certification or equivalent quality certification. Experience with direct customer contact.
Distinctive ability to analyze technical processes.
Strong communication and leadership skills with ability to clearly communicate issues and resolution to both a technical and non-technical audience.
Strong customer service focus and desire for continual improvement.
Strong quality awareness and ability to identify future failures, defects and problems.
Experience to working with multicultural teams. Strong team player- structured work methods and analytical skills. High flexibility and motivation to succeed.
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