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Service Account Manager

  • GE Healthcare
  • Experienced
  • Posted 1/11/2018 11:50:19 PM
  • 2965182
  • Job Function: Sales
  • Business Segment: Healthcare Imaging
Location(s): Philippines; Taguig

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
The Svc Acct Mgr is responsible for creating & winning sales opportunities for theirproducts/solutions/services in an assigned territory, or in a list of named accts or both. Thisrole will work individually in an account or territory,or may act as part of a One GEHC team. He willbe responsible to maintain the relationship w/ dept & techl decision makers in their assigned accts & work in conjunction with AEs & Mgrs to access to C-Suite decision makers.

Essential Responsibilities:
Key responsibilities include (but are not limited to)
Financial Performance
•Is accountable to achieve Product/Solutions/Service sales OP target for assigned accounts in
•Ensure pricing compliance for all opportunities.
•Manage opportunities and funnel using applicable CRM sales funnel tools and reports for their
products/solutions/services in their assigned territory/accounts.
Territory & Account Management
•Create territory/account plans including opportunity development, competitive strategies and
•Build strong business relationships and formulate account relationship plans within the assigned
accounts/ territory. Identify & respond to key account technical and departmental decision makers’
needs and maintain customer contact records in the relevant CRM tools.
•Maintain a network of key opinion leaders within the assigned territory.
•Track and communicate market trends to/from the field including competitor data and develop
effective counter-strategies.
Product & Market Expertise
•Maintain up to date detailed knowledge of their product/solution/services. Be able to present and
discuss the value proposition and benefits which are relevant to customers.
•Maintain up to date market and competitor knowledge related to their product/solutions/services.
•Develop their understanding of the customers changing clinical and/or operational issues and
•Create viable product and service configurations which meet customer needs effectively, while
achieving optimum margin for GE.
•Differentiate assigned product and service offerings during the various stages of the sales
process, effectively using GE resources and approved marketing and promotion materials to
actively support the customer through their decision making process towards a successful
outcome for GE.
•Represent the company at relevant medical conferences and technical exhibitions to promote
product/solution/services and company.
Opportunity management
•Identify and create new opportunities and work with sales / service leaders and account teams
(where applicable) to continuously increase prospect and opportunity funnel.
•Support and manage tender/bid processes including the needs qualification, vendor selection,
quotation and closure of their product/solution/service opportunities to meet sales and margin
targets as well as to maximize customer satisfaction in the assigned territory.
•Create and maintain opportunities in the applicable sales CRM tools.
•Ownership of opportunities and configuration quality at the point of entry to ensure accuracy,
configuration integrity and that all requirements are tied to documented customer inputs including
service contract offerings.
•Estimate date of delivery to customer based on knowledge of the company's production and
delivery schedules ensuring fulfillment of the order is according to customer expectations and
enhances customer satisfaction.
One GEHC teamwork
•Contribute to account plans for accounts covered by account managers/executives.
•Educate account team members on their product/service/solution strategy and offerings where
•Collaborate with and leverage subject matter experts and other resources within GEHC channels
to build relationships and secure business.
•Share and follow-up identified leads to other product lines within own accounts and or One GEHC
•Adhere to and uphold highest standards of compliance to relevant international and local
Regulatory and GE Healthcare Promotional Codes
•Adhere to all applicable GE and GE Healthcare compliance policies, codes and training
•Identify and report any quality or compliance concerns and take immediate corrective action as
Quality Specific Goals

•Bachelors Degree and minimum 3 years of selling/promotion experience in a medical, healthcare
or technical field ( e.g. biomedical engineering, medical physicists) or Life Sciences field
•Previous experience in the Healthcare Industry
•Ability to interface with both internal team members and external customers as part of solutions
based sales approach
•Ability to energize, develop and build rapport at all levels within an organization
•Strong capacity and drive to develop career
•Excellent verbal and written communication skills in local language as well as good command of
•Ability to synthesize complex issues and communicate in simple messages
•Excellent organizational skills
•Excellent negotiation & closing skills
•Strong presentation skills
•Able to travel frequently to maintain good quantity / quality of face-time with accounts in both
•Valid motor vehicle license

Preferred Qualifications
•Proven and progressive previous experience in sales/services/promotion to technical decision
makers e.g. Facilities/Estates managers, Biomedical Engineers, nursing staff, medical specialty
staff (Anesthesiology, Radiology, Intensive care, Nuclear Physicists etc.)

Desired Characteristics:
Desired Characteristics
1. Master’s degree preferred.
2. Experience closing large, complex, strategic deals.
3. Deep knowledge of GE Healthcare

Locations: Philippines; Taguig

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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