Business Segment: Healthcare Sustainable Solutions
Location(s): Thailand; Bangkok
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: An Application Specialist for MRI is responsible for supporting customer training for MRI products and able to drive more proactive customer engagement as part of the post-sales process and better coordinate and manage the experience for our customers throughout the life cycle of their GE products.
Essential Responsibilities: • In partnership with customer develop training plans to fulfill obligations of order that ensures customer competency and high NPS. • Coordinate the delivery of customer training with HPM/Service/Sales groups. • Support sales activities in region when needed (congress, demo/visit/presentation, advanced application visit for KOL, etc.) • Drive realization of revenue thru execution of on-site delivery targets. • Aggressively manage travel budget to goal thru optimization of travel strategies and cost savings. • Provide consultative support to customers in driving customer productivity through the implementation of customer consultative projects. • Become recognized expert in product/clinical technical competencies; answer a wide range of questions concerning software and clinical applications. • Support market growth initiatives (i.e. industry tradeshows, product demos, image quality collection, and clinical sites). • Possess strong analytical and problem solving skills. • Produce well-written post-training reports and product feedback. • Successful candidate will be a self-starter, self-directed, team oriented individual who thrives in a fast-paced, dynamic business environment. • Possess strong interpersonal and customer and management skills, has ability to work in high-pressure environments and places personal and business integrity at forefront. • Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer • Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies • Communicate effectively with members of sales/marketing/service team to maximize all sales potential and communicates leads to relevant colleagues. • Generates and maintain customer profiles, including key decision makers. • Ensures knowledge of and compliance with Company policies and quality processes • Primary focus will be to provide support to MRI customers in Thailand, but also periodically support our users within the other countries in ASEAN.
Qualifications/Requirements: • MSc/BSs, Associates or RT certification. • Candidate should be comfortable in a physician and clinical/patient care environment • Required active professional MRI clinical/technical certifications/registries necessary to scan live patients in a clinical Scenario. • Demonstrated current basic clinical scanning proficiencies on current products/platforms • Minimum of 5 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific Proficiency in computer skills in Microsoft Office Suite products • Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows • Fluent English, local language is an advantage. • Willingness and ability to travel within ASEAN • To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record.
Desired Characteristics: Preferred Qualifications: 1. Associate’s or Bachelor's degree preferred in related business or technical/clinical field 2. Strong leadership skills (respected by peers and leadership for contributions to the business) 3. Strong presentation skills (public speaking and lecture experience desired) 4. Demonstrated ability to understand and present complex material in understandable terms 5. Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations) 6. Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers) 7. Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process) 8. Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve 9. Team oriented with a customer satisfaction mindset 10. Ability to multi-task effectively and manage multiple priorities at one time 11. Willingness to be flexible/adapt to changing work environments 12. Clinical experience in large hospital/university setting preferred 13. Advanced certification/registries desired 14. Five or more years of demonstrated clinical scanning skills in specific 15. Experience on all current GE products for which responsibilities cover 16. Experience within GE Clinical Applications or Clinical Marketing roles 17. Fluency in other relevant languages within territory
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