About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary: The Area/District Service Manager demonstrates accountability for functional, business, and broad company objectives. Owns customer relationship during OTR phase across both Critical Power UPS and Power Delivery PD segments. Responsible for driving business growth strategy across Poland, EE & CIS, including convertible orders execution, sales/ backlog conversion & contribution margin.
Own delivery of operating plan and financial obligations (conv. order execution, sales, CM, Past dues) for a specific portfolio
Lead service and field operations fulfilment in terms of EHS, Quality, On Time Delivery, Cost
Responsible for overall business management duties for customer needs across both the UPS and PD segments
Work both directly with customers and cross functionally with sales teams to develop and implement service sales growth strategies and initiatives.
Interface regularly with the Services Product Line Leader to review the progress of regional growth initiatives and participate in the development of new service offerings
Participate in development and lead the execution of the Services growth strategy
Responsible for building strong long-term customer relationships with specific customers within the region
Work closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for region
Participate in deal reviews and go/ no go decisions on services related scope and cost/ pricing
Own ITO to OTR handover and execution scope clarifications
Lead the order management process for OTR transactions in ERP, working across a matrix organization of service order fulfilment teams
Deliver ERP service orders & projects setup, management and control including external customer orders, and intercompany transactions with an understanding of transfer pricing, legal entity, and GE shared services support complexity
Prepare weekly/monthly business operations reports & pacing progress tracking with operations and finance FP&A teams including orders, sales, margin, inventory, hours/liquidation & accounts receivable
Apply project planning, management & control methods and capability and partner with service plants in other countries for service fulfilment from the Bielsko-Biala manufacturing facility
Facilitate external and internal customer payments escalation, and lead billing team deliverables suggestions, information, contacts and learning opportunities to meet the individual's career goals.
Work cross functionally with QA, Technology, and Product Line Management to develop, implement, and execute on closed loop quality feedback as it relates to field issue, product issues, service interruptions, and customer complaints.
Implement and manage continuous improvement as it relates to customer satisfaction (TNPS)surveys and results
Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with very strong industry work experience)
Strong experience in Field Services
Significant experience in a management role
Willingness and ability to travel within assigned region up to 50%
Bachelor’s degree in Engineering or physical science is preferred
Six Sigma training is preferred
Strong business acumen and commercial savvy
Ability to manage effectively in a dynamic and fast-paced environment
Strong customer service mindset
Effective team contributor and member
Ability to energize teams through inclusiveness and connection with people
Working knowledge of contract terms and conditions
Familiarity with project labor and material quoting tools
Ability to build trust by respecting the ideas and contributions of everyone
We are in the process of transitioning to an improved job application system and in the interim we are operating with two systems. Have your Job ID ready (from the email you received when you applied) to log in and check your application status.
Click the appropriate button. If you don't know your job ID, you can still check your status: use both buttons.