About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
ServiceMax from GE Digital is a leading industry provider of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector.
ServiceMax brings together the right data at the right moment to delight customers and drive business results at the crucial point of service. We’re rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. Come be part of our innovative team!
GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.
Role Summary: You will be the main point of contact or customers and have responsibility and oversight to all Digital work within that segment. This individual will work with ServiceMax professional services, our S/I partners and our customers to establish world class program and technical governance through the implementation of the ServiceMax ITIL-based governance program, develop and execute global roll-out programs and maintain executive alignment with our customers during the implementation journey.
Act as a matrix manager of a team of project managers managing large, highly complex projects
Provide oversight, coaching, mentoring and leadership to ensure project managers are executing projects in accordance with schedule, cost, performance and quality Commitments Drive and document process improvement in the project management processes and provide/implement best practices for project management
Leverage commonality between industries, see the trends and be an ambassador on how to position digital solutions effectively to drive change within a customer account
Manage all relationships and aspects of client engagement and interaction, including advising on strategy and technology
Articulate the GE Digital strategy, including ServiceMax, APM, Digital Thread, Brilliant Factory and IoT
Report out to C-level executives on a regular basis.
Lead a matrixed team working on customer initiatives and coordinate work across multiple functions including service deployment, project management, engineering and UX
Interact with leadership teams at all levels in the organization to provide updates and to gather feedback
Design and manage budgetary and operational frameworks within customer segments
Build effective dashboards for frequent reviews with GE senior leaders and customers
Bachelor's degree in engineering, computer science, business, or a related field or equivalent experience
Significant experience in a dedicated project management role with responsibility for large scale IT project
Proven years of experience in customer management and program management
Proven track record working with customer CIOs and business senior leadership
Experience with at least one global or complex multi-phase software or SaaS product implementation
SFDC knowledge strongly preferred
PMP Project Management Certificate preferred
ITIL Change management experience preferred
Field Service or CRM experience preferred
Prefer strong experience in industrial software services or product development functions
GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed
Legal authorization to work in the EU is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to travel 50%
Must be willing to work out of a home-based office or local GE office if available
Experience with CxO level communications and customer relationship development
Proven track record in dynamic high paced environment
Proven track record and ability to develop new opportunities
Experience in software analysis, design, quality assurance, SW methodology, and architecture
Proven ability to understand new software development practices, languages, and tools
A formal certification from a project management institute or body is desirable
Works cross function/industry to analyze information; Able to present analysis and recommendations to drive strategic decisions; asked by C-level stakeholders to review and make recommendations that lead to comprehensive and rapid decisions impacting overall business strategy
Leads the implementation of economic value selling throughout customer organization. Offers assistance and input to others across GE on this topic
Coaches/mentors others on best practices for project delivery and execution. Acts as advisor to others in the area of customer satisfaction; focuses on tangible and intangible benefits to ensure customer awareness and satisfaction
Helps team members understand their contributions in support of the broader direction. Continuously measures the completion rate of personal and team deliverables and compares them to the scheduled commitments. Effectively balances different, competing objectives
Creates meaningful stories and two-way communications that drive behavior. Communicates functional strategy and roadmap with sufficient detail for teams to utilize. Describes functional area information to leaders. Coaches others on effective presentation skills.
Ability to develop partnerships and relationships at all levels of a team or organization (from technical to executive). Ensures active collaboration with cross-functional parties to ensure alignment across various customer touch points.
Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks
Uncovers and articulates critical success factors necessary for the customer to acquire, implement, and utilize a solution; assists customer in identifying shortcomings,
We are in the process of transitioning to an improved job application system and in the interim we are operating with two systems. Have your Job ID ready (from the email you received when you applied) to log in and check your application status.
Click the appropriate button. If you don't know your job ID, you can still check your status: use both buttons.