Location(s): United States; California; Pleasanton
About Us: ServiceMax from GE Digital is a leading industry provider of field service management software – an estimated $25 billion market worldwide. The company continues to reimagine and create solutions for the 20 million people globally who install, maintain, and repair machines across dozens of industries as the leading provider of complete end-to-end mobile and cloud-based technology for the sector.
ServiceMax brings together the right data at the right moment to delight customers and drive business results at the crucial point of service. We’re rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. Come be part of our innovative team!
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Sales Specialist 1 - Senior Digital Inside Sales is part of GE's front line: the point where many individuals encounter our company for the first time. In this roll, you will capture campaign-driven responses from prospective and existing clients using telephone, social media, websites and LiveChat. As part of a streamlined, end-to-end demand system, you will convert these responses to validated opportunities before engaging GE sales teams for deal closure.
Responsible for marketing the company’s products and/or services via telephone and other digital means with well-qualified prospects.
Generate prospective customers through cold calling and qualifies leads.
Direct qualified leads to field, Business Partner Channel and/or inside sales team for close.
Mail marketing/sales literature to prospective clients, keep up-to-date knowledge of the industry as well as competitive posture of the company, and enhance awareness in the targeted business community of the company and its products/services.
Prepare activity and forecast reports.
Does not close the sale.
College Degree or High School Diploma/GED and 3+ years experience in sales
3+ years in B2B Inside Sales or Outside Sales
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Must be willing to work out of an office located in Pleasanton, CA
Proficiency in MS-Office applications (Word, Excel)
Experience with Databases and/or Customer Relationship Management Systems (as a user)
Previous experience in high volume lead generation and qualification environments
Experience in Software Sales either Industrial or Commercial
Experience in business-to-business sales
Ability to multitask & manage high volumes of activity & demonstrate measurable results.
Independently creates an effective digital engagement strategy that collects market knowledge and engages others; Develops processes to measure effectiveness of efforts in terms of using market knowledge to predict buying decisions and trends.
Persists to identify and prioritize client needs; Asks relevant questions to defining the business outcome; Consistently arrives prepared and well versed, in order to optimize clients’ time when aligning to desired business outcomes.
Proactively identifies pipeline risks and develops mitigation plans; Proactively shares 'best practices' to improve pipeline efficiency; Helps to develop sales team relationships with key contacts; Communicates pipeline issues to sales team; Identifies key issues with sales forecasts an focuses resources/ assistance where appropriate.
Able to take products, services, solutions knowledge and connect them to customers’ objectives to develop differentiated opportunities for GE; Draws upon non-traditional solutions; Constantly thinks out of the box & outside domain of expertise to develop creative solutions that meet ongoing customer needs.
Proactively and independently monitors information about competitors and the overall market; Champions tools, processes, and systems to track and store intelligence data; Able to clearly articulate implications of market knowledge to key stakeholders.
Analyzes and calculates with the customer/ economic decision maker GE's ability to provide economic value to the customer's process and financial story; Develops plans and identifies metrics to measure GE impact to customer's bottom line, clearly articulating the GE value proposition.
Communicates the fundamentals of the customers’ business; Relates specific trends or references to supplement the information provided by the customer; Develops a strategy map to show understanding of the customer’s outcomes as mapped to GE solutions, Identifies organizational structure.
Increases client engagement to further drive the pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; Utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand.
Asks both open and closed questions in a logical order to gather critical information, including information required to form hypotheses and make decisions.
Constantly asks insightful and probing questions internally and externally to grow knowledge base and information pertaining to the dynamic changes across productions/solutions, customer, market and industry, etc; Highly inquisitive.
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