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Senior Staff Services Engineer

  • GE Digital
  • Experienced
  • Posted 8/22/2017 11:52:16 AM
  • 2955162
  • Job Function: Services
  • Business Segment: Digital Commercial Professional Services & Support
Location(s): United States; Georgia, Pennsylvania; Atlanta

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
In this role, you will work closely with customers as part of a project team on the implementation of GE’s Predix Mobile Enterprise software within the Asset Management Product Suite. You will act as a technical team lead and individual contributor, performing software implementations, tailoring of software applications, and integration into enterprise systems.

Essential Responsibilities:

Key Responsibilities:

  • Lead the implementation and integration of technical solutions for customers. Own technical deliverables for assigned area of work.
  • Understand capabilities of GE’s Mobile Software Products
  • Liaison with the Product Management and Development teams to help build best practices within the North American region
  • Support estimating technical effort required to implement solutions
  • Contribute to technical analysis activities, such as requirements gathering and product gap analysis of user requirements
  • Deliver detailed design specifications as per customer requirements
  • Complete assigned deliverables, such as technical designs, functional integration designs, and extensions for map layers
  • Engage throughout the entire lifecycle on projects and provide feedback on architecture, design, and functionality while working closely with team members
  • Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions
  • Follow technical review processes and provide insights for product enhancements

    Additional Responsibilities:

  • Lead with cross-functional teams as required for the solution and implement processes to ensure best use of Predix Mobile products and services to meet project requirements
  • Effectively communicate both verbally and in writing with team members, customers, and leadership
  • Lead onsite workouts and develop technical presentations for internal and external customers
  • Effectively apply project execution methodology and standards
  • Successfully translate business and technical requirements into functionality that drives customer results
  • Train other internal team members on mobile implementation responsibilities
  • Maintain & continuously update technical skills and knowledge
  • Work independently as well as part of the team

    Personal Skills:

  • Ability to focus on the critical business outcomes and drive teams to achieving these goals
  • Multi task and manage multiple projects simultaneously
  • Good interpersonal skills
  • Ability to work well with multiple vendors and customers during any project implementation
  • Strong presentation and communication skills
  • Passionate about customer satisfaction
  • Positive attitude
  • Capability to quickly adjust expectations, with focus on customer outcomes
  • Willingness to accept and promote change
  • Ability to quickly learn and acquire deep understanding of new software applications and environment
  • Influences and energizes others toward the common vision and goal


    Basic Qualifications:

  • Bachelor’s Degree
  • Minimum of 8 years related work experience designing or implementing 24X7 mission critical software applications, involving mobile client, relational databases and data synching processes
  • Minimum 6 years of Java, Javascript and HTML experience
  • Minimum 5 years of mobile or mobile GIS experience

    Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
  • Must be willing to travel up to 100%, for extended periods of time, such as 6 months to customer locations
  • Must be willing to work out of an office located in Atlanta, GA, or remotely from Philadelphia, PA

    Desired Characteristics:
  • Strong Software development skills in software analysis, design, methodology, and architecture
  • Programming experience in software development - HTML5, Eclipse or Netbeans, Java, Javascript, and JSON
  • Experience with Windows, SQL databases, SSRS, Web Services and SOA technologies
  • Experience with Oracle, SQL*Plus and SQL Developer
  • Experience with Couchbase Server and Couchbase Sync Gateway
  • Ability to plan for and implement product version upgrades into a customer production environment
  • Ability to design hardware and software architecture based on project requirements
  • Working knowledge of Smallworld, ESRI, Intergraph or other GIS system
  • Understanding of or experience implementing and integrating SmallWorld GIS and Mobile GIS products
  • Dedication to maintaining file version integrity within a multi-user environment via the use of the SourceGear Vault Standard source control tool
  • GEMES hands-on implementation, configuration and feature extension experience
  • Experience with data extraction and conversion
  • Experience with software development and collaboration tools such as JIRA and Confluence
  • Understanding of SSL security. Understanding of certificate management and the concept of root certificate authorities (CAs), intermediates, and the implications of a trust chain when custom certificates or public key infrastructure (PKI) are used.
  • Experience with release management methodology to ensure timely releases with minimal customer installation effort and few defects
  • Familiarity with container software such as Apache Karaf, microservices and OSGi
  • Ability to develop project tools and templates to facilitate ease of implementation
  • Ability to articulate GE’s value proposition to customers
  • Understand customers’ needs in an industrial setting
  • Ability to make basic technology choices based on experience
  • Demonstrate awareness about competitors and industry (Gas/Electric/Telecommunications)
  • Voice opinions and presents clear rationale using data or factual evidence to influence Look for opportunities to improve the customer experience while maintaining business requirements
  • Learn organization vision statement and decision making framework
  • Able to understand how team and personal goals/objectives contribute to the organization vision
  • Possesses firm understanding of Web 2.0 technologies, protocols, data models and user interface programming

    Business Acumen:

  • Envisions technology landscape best practices and translates them to requirements, architecture and tooling. Defines governance models and engagement processes for use by dependent functions. Viewed as an authority on scalability/supportability, an arbiter on design/development viability and an agent that safeguards customer investments against obsolescence and limits to expansion.
  • Leverages knowledge of Telecommunications market and customer segment to establish further credibility in the eyes of the customer. Acts in a consultative capacity and is provided access to key decision makers throughout the customer account. Establishes strong relationship with key decision makers and other leaders at multiple levels within customer organization.


    Locations: United States; Georgia, Pennsylvania; Atlanta

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.

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