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Lead Services Specialist 2 - Education Services

  • GE Healthcare
  • Experienced
  • Posted 11/6/2017 8:52:04 PM
  • 2952655
  • Job Function: Services
  • Business Segment: Healthcare Imaging

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Lead FE competency & primary FE readiness improvement by providing technical trainings & coaching in English & Chinese

Essential Responsibilities:
 Lead FE competency & primary FE readiness improvement by providing technical trainings & coaching in English & Chinese
 Develop training plan to meet training needs, and support new product introductions/ IB growth
 Develop training solutions by working with source pole engineering, US Healthcare Institute training teams and training specialist.
 Deliver training in appropriate delivery formats
 Improve training quality to be tracked by training quality matrices, such as NPS and satisfaction score
 Provide support to field service team and customer.
 Drive digital service skill improvement
 Develop competency tests and evaluations
 Design training material with support of HCI team
 For EHS responsibility of ATC Instructors, please refer to the OHSAS Manual to find details. ( 4.4.1-3-10&4.4.1-3-4)

 Technical competence
 Expertise and knowledge of modality products & Service.
 Field & online service experience > 5 years.
 Complete product course.
 Instructor skills
 Understand adult learning process.
 Good presentation and communication skills (Complete Communication, Facilitation, Presentation and Train the trainer training).
 Able to work across culture remotely.
 Language skills
 Fluent in English and Chinese

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.

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