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End User Support Specialist

  • GE Digital
  • Experienced
  • Posted 2/16/2018 10:52:07 AM
  • 2938599
  • Job Function: Digital Technology
  • Business Segment: Digital Technology
Location(s): United States; Georgia; Atlanta, Alpharetta

About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities
for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and
machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we
live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s
about making the world work better. GE is transforming itself to become the world's premier digital industrial
company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower
operating costs, reduce risk and accelerate operational performance with our Predix platform and software
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
CoreTech Solutions – Digital Workplace Support & Sevices – Premium: is looking for a Premium Support Engineer who is highly motivated, energetic, comfortable with technology and a client service professional. As a member of the Premium Team, the candidate would be responsible for: client assets (PC, mobile, etc.), site-wide audio visual equipment and user experience/interaction. The PSE will also focus on new technology deployment, service delivery management, and customer support.

Essential Responsibilities:

  • Ability to lead current and evolving initiatives and cross-functional projects related to technology and support; being adaptable to change
  • Lead Premium end-user services / L2 desk side support across the site, acting as an escalation point for service issues and managing 3rd-party service providers to ensure business needs are being met
  • Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity
  • Partner with DWSS and other IT teams on new technology introduction projects to ensure the campus is prepared to deploy and support the new solution
  • Ensure all business policies and standards related to client services, IT security and compliance are being met
  • Ability to partner and develop strong ties with teams within the DWSS organization to eliminate the silo approach and develop synergies to achieve the organization’s mission
  • Anticipate, identify and resolve problems, applying knowledge in complex, difficult or stressful situations
  • Ability to communicate technical information to audiences at all levels of the organization
  • Leverage geographically diverse team of employees, consulting resources, and members of matrix organizations to accomplish goals
  • Be available during off hours to handle urgent issues that may arise
  • Be able to fully own the support experience of all the technologies that the Senior Global Leaders use on a daily basis


    Basic Qualifications:

  • Bachelor's Degree in an Information technology or related field, OR minimum 3 years of hands-on experience in PC technology services and support
  • Minimum 3 years of experience with client (PC) technologies and support services.
  • Minimum 3 years of experience with supporting Corporate Executives.

    Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
  • Must be 18 years of age or older.
  • Must be willing to travel when needed.
  • Any offer of employment is conditioned upon the successful completion of a background investigation
  • Relocation could potentially be partially considered

    Desired Characteristics:

  • Proven leadership and ability to adapt responsibilities based upon strategic business needs
  • Effective communication and customer service skills
  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others
  • Ability to manage time effectively, set priorities appropriately, operates with minimal supervision, and maintain professional demeanor under stress
  • Ability to anticipate, identify, and resolve problems; in complex, difficult, or stressful situations
  • Ability to deliver results in a rapidly changing dynamic environment
  • Working knowledge of varied presentation tools (audio/video, Telepresence)
  • Ability to manage multiple projects / priorities simultaneously
  • Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience, and / or industry activities
  • Demonstrated customer focus - evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
  • Strong analytical skills - strong problem solving skills; communicates in a clear and succinct manner and effectively evaluates information / data to make decisions; anticipates obstacles and applies necessary skills to remediate
  • Change oriented - actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways


    Locations: United States; Georgia; Atlanta, Alpharetta

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.

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