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Customer Care Supervisor

  • GE Power
  • Experienced
  • Posted 10/22/2017 11:49:54 PM
  • 2942349
  • Job Function: Manufacturing
  • Business Segment: Power Industrial Solutions
Location(s): China; ShangHai; Shanghai

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Essential Responsibilities:
* Handle Customers’ complaints and PQMT system and Drive the continuous improvement. And lead the failure analysis and complete the required report;
* Key contact for quality communications with GE global teams, ITO team, Contract team call center, PSS team and GE internal customers to ensure Quality requirement being implemented and Quality issue resolved;
* Lead FAT team to conduct the quality check and testing in according with the FAT procedure; Coordinate SJV team to give the quick response to the issues raised by customer during FAT and drive Corrective Actions closed within required timeline;
* Hold the regular meeting to drive the continuous improvement in order to increase customer satisfaction before/after FAT; Follow-up internal and external corrective actions to ensure all FAT-project good Quality;
* Conduct Quality improvement project according to customer complaints.
*Other work assigned by manager or supervisor

* BS, Major in mechanical, material or electrical engineering;
* At least 5 years’ experiences in quality assurance of electrical manufacturing. Working experience in Switchgear product is preferred;
* Good Quality improvement project experience, GB certificated is preferred;
* Strong interpersonal and communication skill; Passion for excellence with high integrity, commitment to quality;
* Good communication skills in English, willing to take travel.

Locations: China; ShangHai; Shanghai

GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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