Business Segment: Oil & Gas Turbomachinery Process Solutions
Location(s): United States; Texas; Houston
Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.
BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.
With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.
Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Customer Care Agent provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and have the ability to resolve issues through immediate action or short-term planning.
Essential Responsibilities: In the role of Customer Care Agent you will:
Manage price/delivery inquiries, formal quote requests, sales orders, and service orders. This includes processing, expediting, problem solving and basic technical support
Coordinate product deliveries between four production sites worldwide
Develop and foster relationships with customers, account managers, and project managers
Receive and resolve and/or escalate customer issues and inquiries
Maintain a customer focus while working in a fast paced numbers driven environment
Meet and/or exceed all customer requirements in addition to departmental metrics
Embrace full wing to wing ownership of all commercial operations transactions
Ability to work with various regions and teams globally in a large corporation
Understanding and knowledge of complex commercial terms, incoterms and ability to support point of contact to ensure execution of contractual terms
Perform all other duties as assigned by a manager
Associate’s Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with a Minimum 3 years of experience in sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls)
Minimum 18 months of experience in sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls
Experience working in a technical environment
Experience with SAP
Experience with Salesforce.co
Six Sigma Experience
Excellent problem solving skills
Interpersonal and communication skills
Ability to multi-task and succeed in a fast paced environment
Professionalism to interact with internal and external customers
Promotes and works well within a team atmosphere and practices shared values
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