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Customer Care Agent

  • GE Oil & Gas
  • Experienced
  • Posted 12/27/2017 5:49:31 PM
  • 2936746
  • Job Function: Sales
  • Business Segment: Oil & Gas Turbomachinery Process Solutions
Location(s): United States; Texas; Houston


About Us:

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Customer Care Agent provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and have the ability to resolve issues through immediate action or short-term planning.

Essential Responsibilities:
In the role of Customer Care Agent you will:

  • Manage price/delivery inquiries, formal quote requests, sales orders, and service orders. This includes processing, expediting, problem solving and basic technical support
  • Coordinate product deliveries between four production sites worldwide
  • Develop and foster relationships with customers, account managers, and project managers
  • Receive and resolve and/or escalate customer issues and inquiries
  • Maintain a customer focus while working in a fast paced numbers driven environment
  • Meet and/or exceed all customer requirements in addition to departmental metrics
  • Embrace full wing to wing ownership of all commercial operations transactions
  • Ability to work with various regions and teams globally in a large corporation
  • Understanding and knowledge of complex commercial terms, incoterms and ability to support point of contact to ensure execution of contractual terms
  • Perform all other duties as assigned by a manager

    Qualifications/Requirements:
  • Associate’s Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with a Minimum 3 years of experience in sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls)
  • Minimum 18 months of experience in sales or customer care experience in oil & gas, power, heavy equipment, or automation & controls

    Desired Characteristics:
  • Experience working in a technical environment
  • Experience with SAP
  • Experience with Salesforce.co
  • Six Sigma Experience
  • Customer Focus
  • Excellent problem solving skills
  • Interpersonal and communication skills
  • Ability to multi-task and succeed in a fast paced environment
  • Professionalism to interact with internal and external customers
  • Promotes and works well within a team atmosphere and practices shared values
  • Strong organizational skills

    Locations: United States; Texas; Houston

    GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

    GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.


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