MR/CT Field Service Engineer - Multi Vendor Services
Posted 11/22/2017 9:50:26 AM
Business Segment: Healthcare Imaging
Location(s): United Kingdom; Bedforshire area
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
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GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
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Role Summary: We are looking for an experienced MR/CT Field Service Engineer responsible for meeting the daily service repair needs of customer’s equipment specific to our Multi-Vendor Services business. Predominantly based in Bedfordshire region the role requires excellent analytical and communication skills combined with the ability to communicate complex technical issues in an easy to understand manner.
• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on major OEM MR/CT equipment. • Completing Preventative Maintenance and Functional Management Inspections. Ordering and managing repair parts cycle times. • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. • Maintaining tools and test equipment properly and ensuring they are calibrated. • Meeting Health and Human Services, Environment Health and Safety, and/or other applicable regulatory requirements. • Managing vendors service delivery processes in compliance with GE Healthcare policies. • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving. • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs. • Working as a member of the local team to provide efficient and cost effective service delivery to all accounts with assigned area. • May include training of clinical staff on designated equipment. • Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes. • May take on additional responsibilities within local area as needed
• Engineering degree or equivalent • Experience in MR, CT and X-Ray modalities • Field Services experience • Experience working for OEMs (Original Equipment Manufacturer) • High technical and analytical skills • Good communication skills • Valid driving licence • Fluent in English • Customer facing experience • Comprehensive knowledge of MR/CT equipment • Experience interfacing with both internal team members and external customers as part of a solution based service process • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. • Experience troubleshooting and responding to customer concerns • Based on territory or willing to relocate
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website
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