Business Segment: Digital Commercial Professional Services & Support
Location(s): France, Italy; Paris
About Us: GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. Stay connected with us. Join our Talent Community!
Role Summary: The Senior Project Manager will manage software implementation projects of GE software for customers as part of the new GE Digital business. The successful candidate will demonstrate leadership in communicating business goals, programs, and processes within the Industrial Data Intelligent (IDI) segment. You will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business go.
Plan and implement projects at various customer work sites in Europe and abroad, including the activities of staff and subcontractors
Primary customer contact for the duration of each project. May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate
Proactively provide customers with product and services information and project updates
Identify opportunities for customers to get the best value out of GE software
Translate customer needs / requirements into detailed project plans while driving internal execution to meet project targets
Manage a network of resources (including contractors) in support of project execution.
Identify opportunities to expand the project in ways that bring value to our customer and satisfy our profitability requirements
Take part in the writing of reports that describe the results of a project
Participate in the development of proposals for projects
Manage the project budget and timeline and ensure the resources are available to complete the project within budget and on time in order to meet customer obligations
Ensure that delivered products and services achieve highest quality and performance levels
Negotiate change orders with the customers
Professionally represent GE during all customer communications
Lead a varied staff that will include employees, customers, partner companies, or subcontractors
Bachelor’s degree from an accredited university or college with at least 3 years of experience in an engineering or project management position)
At least 3 additional year of experience in a project management, engineering or manufacturing role
At least 3 years of project management experience working in a lead capacity implementing projects in a field environment
Proven excellent customer facing experience
Strong spoken and written English language skills
Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit.
Engages with product related problems and questions in a disciplined and rigorous manner. Defines objectives, problem statements, and ambiguities before generating and evaluating solutions. Evaluates possible solutions with heuristic or other rational criteria that are made explicit to collaborators. Identifies and formally describes ambiguities and assumptions with the stakeholders. Constructs logically sound arguments based upon facts and metrics. Understands the value of a disciplined, rigorous and transparent approach to problem solving in a collaborative and matrixed environment.
Excellent communication skills with proven ability to write clear, concise reports
Proactively makes or recommends decisions based on in-depth analysis; Able to define critical problems to be solved; Identifies data sources required to execute analytic; With guidance from manager, able to select and conduct advanced analytic techniques; Uses a formal process to present findings and recommend specific actions that relate to business objectives; Proposes alternative business strategies as appropriate; Applies data visualization to support finding.
Can instruct others on processes and procedures. Advises the customer on most favorable outcome, anticipates potential issues to proactively circumvent issues. Adapts to exceptions and develops new procedures and workarounds for others to use. Resolves issues pertaining to scope, schedule and budget, or drive change management. Defines quality requirements.
Modifies processes to simplify.
Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions across disparate functions. Embraces uncertainty, isolates root causes and implement corrective actions to evolve long term organizational best practices. Coaches others on troubleshooting and problem solving techniques. Serves as expert to solve highly critical escalated issues.
Legal authorization to work in entire Europe is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Any offer of employment is conditioned upon the successful completion of a background investigation
Must be willing to travel up to 70%
Previous experience in the software industry, preferably software services
Understanding of GE software products such as Predix, Proficy, CSense
Expertise in Automotive
Project management certifications
Knowledge of GMP
Experience with enterprise software and large distributed systems
Additional language skills (French, German, etc.)
Develops plans and identifies metrics to measure GE impact to customer's bottom line, clearly articulating the GE value proposition.
Increases client engagement to further pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand; continuously influences the customer to think ahead on what is needed to acquire, deploy, and utilize the solution. Engages and influences other business functions to deliver to customer success factors. Demonstrates empathy and drives actions based on customer situations and needs.
Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth project delivery. Maintains high levels of customer satisfaction across all projects. Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues.
Leverages knowledge of market and customer segment in order to establish further credibility in the eyes of the customer. Acts in a consultative capacity and is provided access to key decision makers throughout the customer account. Establishes strong relationship with key decision makers and other leaders at multiple levels within customer organization.
Strong negotiation skills
Proactively identifies and removes project obstacles or barriers on behalf of the team. Navigates accountability in a matrixed organization. Communicates and demonstrates a shared sense of purpose.
Establishes & communicates team members' roles in relation to their function and data. Shares knowledge, power and credit, establishing trust, credibility, and goodwill. Coordinates role responsibilities with that of others to achieve mutual goals. Encourages groups to work together to efficiently resolve problems. Proactively coaches and/or mentor’s others to improve their contribution to the team. Fosters relationship building between team members and those outside the team. Works with others to achieve goals without regard to band/title. Identifies gaps in roles on teams, and is recognized for growing and distributing talent pools across the organization.
Creates meaningful stories and two-way communications that drive behavior. Communicates functional strategy and roadmap with sufficient detail for teams to utilize. Describes functional area information to leaders. Coaches others on effective presentation skills. Collaborates with leadership on mediums and messages that drive the intended direction of the organization with measurable results. Determines the need for theoretical explanations vs. a business actionable answer in a presentation.
Develops project plans for multiple initiatives and/or large projects, including outcome definitions, timeline, staffing and resource models, risk mitigation, communication plans, status reporting, and issues management. Effectively communicates to multiple levels of internal and external stakeholders. Leads large project teams, interacting effectively in a matrixed environment. Able to foresee issues and proactively manage scope, schedule, and budget to meet or exceed project commitments. Defines and implements appropriate corrective action plans. Creates referenceable solution deployments.
We are in the process of transitioning to an improved job application system and in the interim we are operating with two systems. Have your Job ID ready (from the email you received when you applied) to log in and check your application status.
Click the appropriate button. If you don't know your job ID, you can still check your status: use both buttons.