About Us: GE Global Operations is GE's multi-functional shared services organizations focused on delivering better outcomes at lower cost for our businesses and our customers. The strong partnership between Global Operations and GE Businesses creates a collaborative work culture and broadens best practice and industry knowledge sharing across the enabling functions. We believe that by keeping GE customers at the heart of everything we do, we will help GE work smarter, better and faster, allowing GE businesses to be more competitive in the global marketplace.
We are teams of functional process and domain experts, focused on the solutions that deliver results for the company. We think Big, we act as One, We deliver with Speed … so GE Works
Role Summary: The Commercial Shared Services (CSS) is a component of the Global Ops organisation. At CSS we work on tasks that directly impact customers. We provide services to GE sales and service teams that enable them to attract and serve customers faster, with better quality. Within the CSS organization the team has been put in place to enable Customer facing employees to spend the maximum of their time with the Client and help them throughout the whole Customer lifecycle.
Supporting various GE businesses in billing operation. Covering order to cash cycle. Opportunity to take part in process migration.
Release sales orders for invoicing based on purchase order and other documentation.
Action credit notes or credit and rebills in case of invoice correction needed
Interface with customers, sales, distribution, operations to identify and resolve problems in the order-ship-bill process
Perform daily invoice distribution by sending out invoices via email or uploading them to customer’s web-portal
Perform quality check
First point of contact in customers’ escalations
Provide team with system & process training driving operational excellence
Retain an external focus outside process and within shared services to remain current on industry trends
Perform quality check
Accurately document information into systems; capturing common issues to reduce reoccurring issues and inquiries
Support relevant departments to facilitate excellent customer service by addressing requests in a timely fashion
Prepare and present periodic reports and dashboards (activity & performance) for the client group
Follow and document promptly all process related changes in the Standard Operating Procedures
Drive continuous improvement on all related processes
University or Colleague degree
Advanced level German and English skills
Some working experience
Effective and professional verbal and written communication – both with internal and external customers
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