Location(s): United States; California, Hawaii; Anaheim, Concord, Honolulu
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world’s first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running. www.GEEnergyConnections.com
Industrial Solutions, part of GE Energy Connections, empowers smarter business operations by connecting equipment, software and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. Industrial Solutions’ product and service solutions add to GE’s broader portfolio of leading technology solutions for the delivery, management, conversion and optimization of electrical power for customers across multiple energy-intensive industries. To learn more, please visit: www.GEIndustrial.com .
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Field Service Engineer provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
Essential Responsibilities: As the Field Service Engineer, you will:
Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair and calibration after installation
Respond to requests for emergency repairs and services to troublesome equipment
Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites
Develop and further expand technical knowledge and expertise, currently recognized industry standards for engineering ability
Maintain knowledge of applicable product line warranties and accomplish effective warranty administration
Plan, prepare and / or instruct both internal and external training programs as required, to impart and perpetuate field engineering and / or product knowledge in area of specialization
Perform administrative functions; such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis
Maintain knowledge of the report system to the extent required for timely and accurate input of field information necessary
Provide leadership and technical direction to skilled labor performing work on customer sites
Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards
Maintain knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage
Prepare timely and accurate technical reports for customer records and a reference for future outages
Bachelor’s Degree from an accredited university or college (OR High School Diploma / GED with a minimum of 4 years of service industry experience)
Minimum of 2 years of experience in a field services or maintenance position
Ability and willingness to obtain and maintain a valid passport and driver's license
Ability and willingness to travel at least 60% of the time with some overnight stays, as required
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Bachelor's Degree in Electrical Engineering from an accredited university
Ability to work effectively with minimum supervision
Strong customer service mindset
Prior field engineering experience is preferred
Strong organizational skills
Prior project management experience is preferred
Field Engineer Program (FEP) graduate is preferred (internal GE employees only)
Strong project management skills
Strong oral and written communication skills
Strong interpersonal and leadership skills
Prior field engineering experience is preferred, experience with GE, Siemens, ABB and Allen Bradley equipment desired
Technical skills in GE and non-GE Power Delivery Equipment, including transformers, breakers and relays
Computer skills including Microsoft Outlook / Excel / Word
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Locations: United States; California, Hawaii; Anaheim, Concord, Honolulu
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