Business Segment: Energy Connections Power Conversion
Location(s): United States; Illinois, Pennsylvania; Chicago, Pittsburgh
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world’s first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running. www.GEEnergyConnections.com
GE’s Power Conversion business applies the science and systems of power conversion to help drive the electrification of the world’s energy infrastructure by designing and delivering advanced motor, drive and control technologies that evolve today’s industrial processes for a cleaner, more productive future. Serving specialized sectors such as energy, marine, oil and gas, renewables and industry, through customized solutions and advanced technologies, GE Power Conversion partners with customers to maximize efficiency. To learn more, please visit: www.gepowerconversion.com.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Field Service – Resident Engineer will provide support, technical expertise and engineering solutions to support the metals business within the Power Conversion Power & Industry Services segment.
Essential Responsibilities: As the Field Service – Resident Engineer, you will:
Own the resolution of post-sales technical customer issues at customer sites with accuracy, quality, and timeliness in order to meet customer needs and business goals
Support trouble shooting of installed products at customer site including accurate and timely settlement of all warranty claims from assigned customers
Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction
Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE’s, repair services, sales, and product engineering teams
Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services
Coordinate maintenance activities for the customer and planning for inspections
Provide support to engineering teams working on customer CMU’s projects
Provide support the bidding process for the customer CMU’s projects
Identify new opportunities & development of effective offerings to improve in-service equipment reliability / availability
Develop presentations and provides training and instruction to customers on system operations
Promote sales of maintenance services
Perform other related engineering tasks to facilitate proper commissioning and customer satisfaction
Provide continuous, 24 hour by 7 day a week, support in response to customer calls for service
Ensure appropriate response and service is provided to customer
Complete timely service reports and other administrative requirements
Support business growth opportunities and marketing campaigns
Bachelor's Degree in Engineering from an accredited university or college
Minimum 5 years of experience within an engineering environment, including a minimum 2 years of experience with metal systems (automation, drives, AGC and Level 2)
Ability and willingness to travel and work overtime, as required
Ability and willingness to possess a valid driver’s license and able to obtain or possess a US Passport and TWIC card
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