Technical Support Specialist - Electrical Specialist
GE Energy Connections
Posted 5/26/2017 12:50:09 PM
Business Segment: Energy Connections Industrial Solutions
Location(s): United States; Virginia; Glen Allen
About Us: GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world’s first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running. www.GEEnergyConnections.com
Industrial Solutions, part of GE Energy Connections, empowers smarter business operations by connecting equipment, software and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. Industrial Solutions’ product and service solutions add to GE’s broader portfolio of leading technology solutions for the delivery, management, conversion and optimization of electrical power for customers across multiple energy-intensive industries. To learn more, please visit: www.GEIndustrial.com.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Role Summary: The Technical Support Specialist - Electrical Products will provide pre-sale support of customer issues.
Essential Responsibilities: As the Technical Support Specialist - Electrical Products, you will:
Act as the primary technical point of contact for all customer product-related inquiries
Provide technical support for electrical distribution and control products found in GE BuyLog and Control Catalog
Promote GE Sales opportunities by providing timely competitor-to-GE product cross-reference support
Assist customers and sales with accurate product selection for the intended application use (form, fit, and function)
Respond promptly to requests for installation documentation, product drawings and publications
Analyze, understand and apply the correct level of urgency to all customer support request
Bachelor's Degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services)
Minimum of 3 additional years of experience in Technical Support
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Ability to influence others
Effective problem identification and solution skills
Proven analytical and organizational ability
Familiarity with GE Component products and plan processes desired
In depth knowledge of GE Electrical Distribution and competitor residential, distribution, and control products, including load centers, transformers, modular metering, industrial breakers, panel boards, motor control, pushbuttons, drives, adjustable speed drives and programming MODBUS
Ability to interact positively and effectively with cross-functional teams (Customer Service, Sales, Manufacturing, Product Management) and external customers
Ability to read and interpret elementary and control drawings
Highly motivated individual with the ability to manage multiple priorities and tasks on his or her own
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