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Digital Fleet Manager

  • GE Energy Connections
  • Experienced
  • Posted 6/19/2017 10:51:13 AM
  • 2838691
  • Job Function: Services
  • Business Segment: Energy Connections Power Conversion
Location(s): United States; Texas; Houston


About Us:
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world’s first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running. www.GEEnergyConnections.com

GE’s Power Conversion business applies the science and systems of power conversion to help drive the electrification of the world’s energy infrastructure by designing and delivering advanced motor, drive and control technologies that evolve today’s industrial processes for a cleaner, more productive future. Serving specialized sectors such as energy, marine, oil and gas, renewables and industry, through customized solutions and advanced technologies, GE Power Conversion partners with customers to maximize efficiency. To learn more, please visit: www.gepowerconversion.com.


GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
The Digital Fleet Manager will serve as the primary point of contact with specific critical customers to drive resolution of customer issues. They will manage projects for new unit digital solutions, full digital service agreements, long term service agreements (LTSA’s) that have digital content. They will also partner with cross-functional leaders to drive the right actions and provide prompt resolution to customer issues.

Essential Responsibilities:
As the Digital Fleet Manager, you will:
  • Drive cross functional teams and communicate the results effectively to customer
  • Understand the customer’s organization, assets, and installed base
  • Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services provided by GE
  • Manage internal issues through Sales, Engineering, Manufacturing, and Services to provide prompt quality service to customers
  • Log and track service issues, visit assets to troubleshoot, or support major upgrades, as required
  • Record product issues and provide feedback to Engineering and Quality, identifying ongoing problems and common faults across similar products
  • Manage, develop, and lead customer facing initiatives to deliver the best possible customer service
  • Be responsible for overseeing that warranty and service obligations are met, including; timely delivery, quality, compliance with contract scope, and expected profitability of the service order
  • Develop enduring and faithful customer relationships, while improving project profitability
  • Be responsible for the Contribution Margin of jobs and play a proactive role in problem identification and resolution by highlighting risks and promptly driving other departments in solving issues which affect the customer
  • Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets
  • Analyze risks, establish contingency plans, and identify trigger events and responsibility for initiating mitigation action




Qualifications/Requirements:
  • Bachelor’s Degree from an accredited university or college or equivalent experience
  • Minimum of 5 years of industry experience

ELIGIBILITY REQUIREMENTS

  • Ability and willingness to travel 10-20% of the time, as required



Desired Characteristics:
  • Bachelor’s or Master's degree in Engineering or an IT related field
  • Background in a customer facing Service Delivery or Project Management position, within a Service environment
  • Proven Digital industry experience, with technical knowledge of power conversion products (inverters, power plant controls, grid integration, SCADA, and remote monitoring and diagnostics)
  • Ability to establish and maintain long-term relationships with clients
  • Ability to learn and follow defined departmental policies, procedures, and practices
  • Ability to make decisions with regards to completion of tasks and job methods and follow through with results of outcome
  • Highly developed presentation skills and ability to develop clear slides using MS PowerPoint
  • Strong verbal, written, presentation, and interpersonal communication skills
  • Ability to interact and communicate with internal customers (Internal customers may include; Sales, Service, Manufacturing, Engineering, and Management personnel)
  • Ability to prioritize workload and shift work activities in order to meet business needs and department goals
  • Ability to independently arrange and organize work efforts on a weekly, monthly, and quarterly basis
  • Ability to meet tight deadlines
  • Ability to multi-task on a consistent basis
  • Ability to conceptualize and implement performance objectives that meet established requirements
  • Ability to demonstrate a high degree of personal and professional ethics and integrity
  • Ability to make recommendations regarding job methods and departmental

To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections

Locations: United States; Texas; Houston
GE offers a great work environment, professional development, challenging careers, and competitive compensation.  GE is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.

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